{"id":47,"date":"2017-02-18T20:56:20","date_gmt":"2017-02-18T20:56:20","guid":{"rendered":"https:\/\/hrnetsourcedemo.com\/blog\/?p=47"},"modified":"2019-05-29T20:13:16","modified_gmt":"2019-05-29T20:13:16","slug":"a-world-class-operation-for-less","status":"publish","type":"post","link":"https:\/\/hrnetsourcedemo.com\/blog\/2017\/02\/18\/a-world-class-operation-for-less\/","title":{"rendered":"A World Class Operation (For Less)"},"content":{"rendered":"<p>Earlier this week, HR Executive Online featured an article entitled \u201c<strong><em>Going World-Class (for Less)<\/em><\/strong>\u201d.<\/p>\n<p>The <a href=\"http:\/\/www.hreonline.com\/HRE\/view\/story.jhtml?id=534359315&amp;ss=world+Class\">article<\/a>\u00a0by Jill Cueni-Cohen directly relates to large, global organizations, but I must say that in my experience working with small and mid-size organizations for over 10 years, we see the same characteristics among \u201cworld-class\u201d small and mid-size companies.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><em>What is a \u201cworld-class HR organization\u201d?<\/em><\/strong><\/p>\n<p><a href=\"http:\/\/www.thehackettgroup.com\">The Hackett Group<\/a>\u00a0defines \u201cworld-class\u201d as one that achieves top-quartile performance in both <strong>efficiency<\/strong> and <strong>effectiveness<\/strong> across an array of weighted metrics in The Hackett Group\u2019s comprehensive HR benchmark.<\/p>\n<p>The Hackett Group\u2019s <em><a href=\"http:\/\/www.thehackettgroup.com\/about\/research-alerts-press-releases\/2015\/09172015-world-class-hr-organizations-now-spend-37-percent-less.jsp\">World-Class HR Performance Advantage Research<\/a>\u00a0<\/em>has found four characteristics that set \u201cworld-class organizations\u201d apart from typical HR organizations.\u00a0 These are:\u00a0<!--more--><\/p>\n<ul>\n<li>operational excellence<\/li>\n<li>strategic talent-management capabilities<\/li>\n<li>close alignment to business needs<\/li>\n<li>ability to deliver analytic-driven insights that drive performance<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Effective HR departments are agile, flexible, and have the ability and openness to think differently. Using a portfolio approach, they look at a variety of tools, technology, processes, information, outsourcing and other data to continuously improve operations.<\/p>\n<p>World class organizations define a job based on the <strong>work activity and desired outcome<\/strong>, not on resources that happen to be available at the time.\u00a0 For example, after a reduction in workforce and resources are cut at the bottom, the work doesn\u2019t necessarily go away.\u00a0 Unfortunately, many organizations end up \u201cpassing the work up\u201d using more expensive resources to get the necessary transactional work done.\u00a0\u00a0 A more effective way to approach it is to review the work (is it still necessary), align it (which business unit makes sense to handle it), automate it, or limit it.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><em>Managing change, ongoing process improvement<\/em><\/strong><\/p>\n<p>When change is necessary, world-class HR departments don\u2019t just sit and hope something happens. They know that CHANGE (especially improvements) will not necessarily happen naturally.\u00a0 Effective HR departments exercise the discipline of organizing CHANGE activities to ensure change happens.\u00a0 And when improved processes align perfectly with business needs, then the benefits are experienced more quickly throughout the organization.<\/p>\n<p>With an increasing amount of work being performed by non-employees (e.g.\u00a0 contractors, outsourced services), HR\u2019s role needs to expand beyond that of taking care of employees.\u00a0 The old school approach is to get things done by assigning the task to an employee.\u00a0 The new approach is to be aware that talent and work can float in and out of the organization.\u00a0 HR should NOT be a \u201csteward of employment\u201d. \u00a0Instead, HR should be a \u201csteward of how work gets done\u201d, as Ravin Jesuthasan cites in his book \u201c<a href=\"https:\/\/ceo.usc.edu\/lead-the-work-navigating-a-world-beyond-employment\/\"><em>Lead the Work:\u00a0 Navigating a World Beyond Employment<\/em><\/a>\u201d.<\/p>\n<p>For example, if there is a \u201cdifficult-to-fill\u201d position, perhaps the solution is to break the job apart and find new ways of getting those activities done.\u00a0 The work might be done by an employee or by a free agent, consultant, or outsourced to a third party &#8212; or a combination! \u00a0\u00a0By comparing cost, capability and risk, an organization can find the right solution.<\/p>\n<p>What\u2019s key in any organization (large or small) is to have a <strong>process-improvement<\/strong> mindset.\u00a0\u00a0 By focusing on the organization\u2019s goals and business objectives, HR departments can be smarter about how they do things.\u00a0 \u00a0Now that\u2019s going world-class (for less).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Earlier this week, HR Executive Online featured an article entitled \u201cGoing World-Class [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[6],"_links":{"self":[{"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/posts\/47"}],"collection":[{"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":2,"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/posts\/47\/revisions"}],"predecessor-version":[{"id":117,"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/posts\/47\/revisions\/117"}],"wp:attachment":[{"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/media?parent=47"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/categories?post=47"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hrnetsourcedemo.com\/blog\/wp-json\/wp\/v2\/tags?post=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}